VHS CameraSupport
Having trouble? Check the answers below, then email startupstartupapp@gmail.com with your device model and iOS or Android version. Mention whether you bought VHS-CAM Pro so we can help you restore it if needed.
I bought Pro but it still shows locked.
Make sure you are signed in with the same Apple ID or Google account you purchased with, then open Camera Setup → Restore purchases. Purchases are tied to your store account, not to an in-app account, because the app does not have one.
Where did my captures go?
Captures live in the in-app Tape Library. If you granted photo-library access they are also mirrored to your camera roll. Erasing a tape is permanent; if you also saved it to your camera roll, that copy is separate and unaffected.
Recording stops at one minute, or some tape stocks are locked.
That is the free version. Free recordings cap at 60 seconds, and Classic VHS, Lo-Fi, and Tapeless are the free tape stocks. VHS-CAM Pro supports takes up to 30 minutes, unlocks all fourteen stocks, and removes the watermark from saved captures.
Video has no audio.
Microphone permission must be granted both in the app's permissions screen and in your device's Settings. On iOS, check Settings → VHS Camera → Microphone.
Can I get a refund?
Refunds are handled by Apple or Google, not by us. For Apple, use reportaproblem.apple.com. For Google, use your Play order history. A refund automatically returns you to the free version; your local library is never touched.
The app looks different in this build.
You may be on the free tier, where a watermark is burned into saved captures, or running an older build. Update to the latest version from the App Store or Play Store.
Still stuck?
Email startupstartupapp@gmail.com and include:
- Device model and OS version, for example “iPhone 17 Pro, iOS 27”.
- What you did, what you expected, and what happened instead.
- Whether you purchased Pro, and from which store.